Customer Service Specialist - Full-Time

Job overview

The Customer Service Specialist works onsite at the Sherwin-Williams retail store in Lee's Summit, MO. Compensation is not specified for this full-time role, which supports the retail store's sales and customer service operations. This role exists to assist wholesale and retail customers with product selection, resolve concerns, and maintain store standards. The specialist contributes to the team by managing sales transactions, tinting paint, and ensuring high levels of client satisfaction.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

lee's summit mo

retail

sales

customer service

paint

sherwin-williams

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including health, retirement, and well-being programs.

Why this role

Full-time, onsite, retail sales focus.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.