Customer Service Representative — Leak Detection

Job overview

The Customer Service Representative — Leak Detection role is an in-office position serving the Greater Baltimore, Maryland area. The posting lists a base salary of $23–$26 per hour, equivalent to $48,000–$54,000 annually depending on experience. The role supports American Leak Detection of Maryland and its field technicians. The representative manages customer relationships from the first call through final invoice by recording service requests, scheduling leak detection and repair work, preparing work orders, and dispatching technicians. The role also handles customer questions, collections support, invoices, satisfaction follow-up, and office coordination.

What you'll do

• Answer service calls and record customer information
• provide courteous service
• schedule leak detection, service, and repair calls
• prepare work orders and distribute them to technicians
• dispatch service orders and relay messages
• assist with collections
• handle customer questions and complaints
• update schedules and calendars
• contact customers about satisfaction
• prepare and file invoices and documents
• help onboard representatives to office protocols.

What we're looking for

Skills & competencies

customer service representative

leak detection

baltimore md

american leak detection

$23–$26/hr

monday–friday

8 a.m.–5 p.m.

in-office

customer scheduling

service dispatch

quickbooks

salesforce

medical and dental benefits

paid vacation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and prescription benefits
• paid vacation, sick time, holidays, and training
• overtime pay and paid travel time may apply.

Why this role

Full-time, Monday–Friday, 8 a.m.–5 p.m., 100% in-office position. QuickBooks proficiency required; Salesforce knowledge and prior office administration experience listed. Overtime and paid travel time may apply.

About the employer

American Leak Detection of Maryland is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.