BC Call Center Representative
Employment type
Full-time
Work setting
On-site
Location
Pensacola, FL
Schedule
Day shift
Posted
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Job overview
The BC Call Center Representative is a hybrid role based in Pensacola, FL. Compensation is not specified for this position, which serves as the front line of support for recipients, clients, and drivers. This role exists to ensure customer satisfaction and support on-time delivery goals. The representative manages inquiries across multiple channels and coordinates with field drivers to resolve issues.
What you'll do
- Respond to inquiries via phone, email, and chat.
- Escalate issues to appropriate departments.
- Initiate outbound calls for follow-up.
- Document all interactions.
- Communicate instructions to drivers.
What we're looking for
- Skills & competencies
- full-timeday shiftpensacola flcall centerhybridcustomer servicelogisticsemploybridgedata entrytemp-to-hire
- Work arrangement
- Weekend coverage required
Benefits & perks
- Promotion opportunities
- Hybrid work flexibility.
Why this role
Hybrid schedule after initial training; Temp-to-hire opportunity.
About the employer
Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 1565b1f3-a70d-4bf0-94e5-3acc27eaebe5