Customer Service Representative — SemiTorr Group

Job overview

The Customer Service Representative — SemiTorr Group role is onsite in Clifton Park, NY, with compensation of $25–$29 per hour. SemiTorr Group sells and distributes gas and fluid handling systems and components for high-purity, sanitary, and industrial markets. The representative manages order and service activities, provides accurate information to customers, and coordinates with internal departments to resolve issues. The role supports timely order processing, documentation, delivery updates, and customer relationships, while also assisting repair technicians as needed.

What you'll do

• Process customer orders and distribute order documents
• respond to internal and external inquiries
• generate inspection reports and collect supplier data packages
• review order packets for accuracy
• support repair technicians as needed
• track cases
• provide delivery and document status updates
• maintain customer relationships and resolve service issues
• manage scans and files.

What we're looking for

Skills & competencies

customer service representative

order processing

customer support

industrial components

inspection reports

case management

clifton park ny

semitorr group

floworks

$25–$29/hr

medical benefits

dental benefits

vision benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance, company-paid life and disability insurance, 401(k) with company match, health savings and flexible spending accounts, supplemental coverage, employee assistance program, and discounted identity theft protection.

Why this role

The work environment is described as 95% professional office and 5% warehouse, with occasional visits to warehouses or operational sites.

About the employer

Floworks International LLC is hiring for this role. Industry: Other Chemical and Allied Products Merchant Wholesalers. Sector: 42.