Customer Service Representative — Home Services Call Center

Job overview

The Customer Service Representative role is an in-office position in Columbus, OH. Compensation is not specified; the posting describes pay as competitive and based on experience. Haven Services provides plumbing, HVAC, electrical, and drain services to homeowners across the Midwest. The representative handles high-volume inbound and outbound calls, identifies customer needs, schedules service appointments, and records details in CRM systems. The role coordinates with dispatchers, managers, and field staff to support accurate routing and a seamless customer experience.

What you'll do

• Serve as the first point of contact for customers
• handle high-volume inbound calls
• listen to concerns and identify solutions based on urgency and service needs
• schedule and coordinate appointments
• enter customer and service details in CRM
• communicate appointment windows and technician arrival times
• support dispatch documentation
• resolve concerns and follow up with customers
• collaborate with dispatchers, managers, and field staff.

What we're looking for

Skills & competencies

customer service representative

columbus oh

haven services

home services

call center

inbound calls

outbound calls

crm

service scheduling

dispatch support

saturday availability

customer relations

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based incentives
• medical insurance options
• company-paid employee HDHP premium coverage
• dental and vision insurance
• company-paid life and disability insurance
• 401(k) match
• employee assistance program
• paid time off and holidays
• career-growth opportunities.

Why this role

Requires five or more years of customer-service experience, call-center or high-volume inbound-call experience, and CRM experience. Saturday availability is required; ServiceTitan experience is a plus.

About the employer

Haven Services, LLC - Columbus Region is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.