Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite at Sundial Beach Resort on Sanibel Island, Sanibel, FL. Compensation is not specified. The resort is managed by Columbus Hospitality Management, which emphasizes quality service and memorable guest experiences. The supervisor leads front desk operations and supports front desk agents in meeting guest needs. The role combines guest service, staff training, reservations, payment handling, inventory, and complaint resolution to support a smooth and welcoming resort experience.

What you'll do

• Supervise front desk operations
• train and support front desk agents
• lead the team and promote teamwork
• research and resolve guest complaints
• monitor guest satisfaction
• make and confirm reservations
• compute bills and collect payments
• manage inventory
• maintain front desk cleanliness and supplies
• complete resort information documents and other assigned duties.

What we're looking for

Skills & competencies

front desk supervisor

hotel operations

resort

guest services

reservations

team leadership

staff training

guest complaints

sanibel fl

sundial beach resort

columbus hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical, dental, vision, and life insurance
• tuition reimbursement
• 401(k) with company match
• dining and travel discounts
• paid tolls for Sanibel and Cape Coral.

Why this role

Requires two years of hotel or resort experience, including prior supervisory experience; an associate or bachelor’s degree is preferred.

About the employer

Columbus Hospitality, LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.