Unified Communications as a Service Discovery Migration Analyst

Job overview

The Unified Communications as a Service Discovery Migration Analyst role is onsite in Chicago, IL. Compensation is not specified. The analyst supports migration of Unified Communications services from RingCentral and RingCentral Contact Center to Microsoft Teams. The role gathers technical and operational requirements, documents current configurations, and coordinates discovery and migration planning. It helps internal teams and the customer prepare for a seamless transition by clarifying scope, dependencies, risks, and readiness.

What you'll do

• Conduct discovery sessions with the customer and internal teams
• assess RingCentral and Contact Center configurations
• document call flows, auto attendants, user profiles, integrations, and API dependencies. Review Business Requirements Documents, Letters of Agency, and user upload templates. Coordinate migration scope, timelines, and resources with the customer and RingCentral project managers
• identify risks and mitigation strategies
• assist with number porting and user provisioning. Coordinate discovery communications, maintain status reports and logs, update project leadership, and escalate blockers.

What we're looking for

Skills & competencies

ucaas migration analyst

unified communications

microsoft teams phone

ringcentral

contact center

call flow mapping

number porting

user provisioning

chicago il

phoenix business

Work arrangement

• Weekend coverage required

Why this role

Requires understanding of RingCentral MVP, Contact Center platforms, and Microsoft Teams Phone, plus experience with UCaaS migrations, number porting, call-flow mapping, and user provisioning. API integration and enterprise telephony familiarity are required; cloud-platform and project coordination experience are preferred.

About the employer

Phoenix Business, Inc is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.