Customer Support Representative

Job overview

The Customer Support Representative role is hybrid in Miami, FL. Pay is $19 per hour. Phoenix American administers vehicle service contract and GAP Waiver programs and provides related products and technology to dealers and finance companies. The representative responds to customer and repair-facility questions, supports claims processing and payments, and maintains accurate contract and claim records. The role contributes to customer satisfaction and retention while supporting the Customer Service Department and related functions.

What you'll do

• Answer questions about extended warranties and GAP coverage
• assist contract holders and repair facilities with claims and payment inquiries
• initiate GAP claims and document them accurately
• enter new contract data
• support other departments and special projects
• and perform additional duties assigned by management.

What we're looking for

Skills & competencies

customer support representative

miami fl

phoenix american warranty

extended warranties

gap coverage

claims processing

contract data entry

customer service

crm

day shift

$19/hr

hybrid/remote miami

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions competitive compensation, benefit plan offerings, advancement opportunities, and a supportive work environment.

Why this role

The posting describes the work location as hybrid/remote in Miami and lists day shift.

About the employer

Phoenix American Warranty Company Inc is hiring for this role. Industry: Other Direct Insurance (except Life, Health, and Medical) Carriers. Sector: 52.