Customer Service Solutions Manager
Employment type
Full-time
Work setting
On-site
Location
Ashland City, TN
Schedule
Day shift
Posted
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Job overview
The Customer Service Solutions Manager is an onsite role based in Ashland City, TN, with compensation not specified. This position leads the customer service technology strategy for A.O. Smith. The role exists to modernize customer engagement platforms and optimize contact center operations. The manager partners with IT and operations to implement workflow automation and AI-enabled tools to enhance the overall customer experience.
What you'll do
- Lead customer service technology strategy, manage contact center systems, oversee agent training and quality, partner with IT for system integrations, and manage departmental budgets.
What we're looking for
- Skills & competencies
- full-timecustomer servicemanagerashland city tntechnology strategycontact centersalesforcefive9hybridleadership
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Life Insurance, Retirement Savings, Disability, Tuition Assistance
Why this role
Hybrid work arrangement; leadership of technical support professionals.
About the employer
A.O. Smith is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-3012.00
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Listing ID: 150894e8-0043-42e9-88dd-3a6dfc3ce808