Member Service Center Specialist II

Job overview

The Member Service Center Specialist II role is onsite in Rockledge, FL; compensation is $21.58–$23.97 per hour. Community Credit Union of Florida’s mission is to improve members’ financial well-being and make a positive difference in the community. The specialist handles member service through telephone and electronic channels, processes accounts and transactions, and helps members select and use credit union products. The role contributes to accurate, responsive service and member education while following financial policies and regulations.

What you'll do

• Open, process, maintain, and close accounts and services
• assist members with product selection and education
• process transactions and transfers
• research and resolve inquiries across phone, email, online banking, secure messaging, and chat
• troubleshoot online and mobile banking issues
• verify identity
• maintain records
• support fraud claims and compliance with BSA, AML, CIP, and CDD requirements.

What we're looking for

Skills & competencies

member service center specialist ii

credit union

member services

account support

financial transactions

online banking

customer service

rockledge fl

community credit union of florida

full-time

$21.58–$23.97/hour

bsa

aml

customer education

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or GED, or up to two years of related experience or an equivalent combination of education and experience.

About the employer

Community Credit Union of Florida is hiring for this role. Industry: Credit Unions. Sector: 52.