Call Center Associate (Inside Sales)

Job overview

The Call Center Associate is an onsite role based in Boston, MA, offering a salary range of $50,000 to $70,000 per year. This position supports the inside sales department for Renewal by Andersen, a company dedicated to providing industry-leading window replacement services. The role exists to serve as the primary point of contact for homeowners interested in home improvement services. The associate is responsible for actively listening to customer needs, identifying unique home situations, and scheduling appointments for sales consultants to drive business growth.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Skillfully overcome objections by addressing concerns and reinforcing service value.
• Identify unique home situations and schedule appointments for Sales Consultants.
• Communicate effectively as the first point of contact.

What we're looking for

Skills & competencies

full-time

day shift

boston ma

renewal by andersen

inside sales

customer service

$50k-$70k/yr

weekend availability

no cold calling

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match up to 6%, Tuition Reimbursement, Paid Time Off, Paid Volunteer Time

Why this role

No cold calling, streamlined growth and development plan, work from home eligibility after 1 year.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.