Senior Desktop Support Technician

Job overview

The Senior Desktop Support Technician role is 100% onsite in Richmond, VA; compensation is not specified. The position provides desktop and workstation support. The technician helps users maintain working computer systems by installing and configuring software, troubleshooting hardware and software, and using remote-connection tools to support workstations. The role also includes laptop refresh work and customer service.

What you'll do

• Install and configure software
• troubleshoot computer hardware, software, peripherals, and networks
• support laptop refreshes
• use SCCM, Remote Desktop, and Dameware to connect to workstations
• work with Windows 11 or higher, Microsoft Office, and SCCM/SMS
• provide customer service and technical support.

What we're looking for

Skills & competencies

senior desktop support technician

richmond va

hcl global systems

100% onsite

windows 11

microsoft 365

sccm

sccm/sms

laptop refresh

pc hardware

workstation support

troubleshooting

Work arrangement

• Weekend coverage required

Why this role

100% onsite role emphasizing Windows 11 or higher, laptop refreshes, SCCM/SMS, and workstation troubleshooting.

About the employer

HCL Global Systems Inc. is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.