Senior IT Support Engineer (Tier 3 / SME)
Employment type
Contract
Work setting
On-site
Location
Greensboro, NC
Schedule
Day shift
Posted
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Job overview
The Senior IT Support Engineer is an onsite, contract role based in Greensboro, NC, with compensation not specified. This position supports the Kaiser Permanente IT department as a technical subject matter expert for contact center platforms. This role exists to resolve complex incidents and ensure platform reliability for enterprise contact center services. The engineer leads root cause analysis and focuses on high-impact issues to improve system stability and reduce incident recurrence, directly impacting member access and clinical workflows.
What you'll do
- Resolves complex incidents
- leads root cause analysis
- ensures platform reliability
- provides technical advice on IT infrastructure
- develops infrastructure solutions
- collaborates with cross-functional IT teams
- documents standards and procedures.
What we're looking for
- Skills & competencies
- contractday shiftgreensboro ncitsupport engineersmecontact centernice cxoneonsitekaiser permanente
- Work arrangement
- Weekend coverage required
Why this role
Tier 3/SME role focusing on NICE CXone and contact center platform engineering.
About the employer
Kaiser Permanente is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Occupation code
- 15-1232.00
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Listing ID: 149c497c-15b6-421b-86dc-5a77d9482c0b