Manager, Client Success

Job overview

Manager, Client Success is a fully remote role for the United States Eastern Time Zone; U.S. citizenship is required. Compensation is not specified. The role leads BlueVoyant’s Client Success team and supports customer value and long-term partnerships at a cybersecurity company. The manager leads and coaches Client Success Managers while overseeing customer retention, satisfaction, adoption, and expansion across a territory. By monitoring account health, forecasting renewals, coordinating escalations, and improving scaled digital engagement, the role contributes to customer outcomes and retention goals.

What you'll do

• Lead, mentor, hire, onboard, and develop a team of 5–10 Client Success Managers
• manage strategic customer accounts
• develop territory adoption and retention strategies
• monitor customer health and report team performance
• lead renewal and churn-prevention efforts
• forecast renewals, revenue, and attrition
• coordinate customer escalations across internal teams
• oversee digital-segment engagement programs and metrics.

What we're looking for

Skills & competencies

client success manager

customer success leadership

cybersecurity

customer retention

customer satisfaction

renewals

account expansion

digital customer engagement

remote us eastern time zone

bluevoyant

u.s. citizenship required

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package with wellbeing, development, and career-growth support
• specific benefit details are not stated.

Why this role

Fully remote in the U.S. Eastern Time Zone; U.S. citizenship required; leads a team of 5–10 CSMs and owns digital-segment customer success.

About the employer

BlueVoyant is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.