Field Operations Specialist — Express Small Package

Job overview

The Field Operations Specialist — Express Small Package role is onsite in downtown Boston, MA. The posting specifies a 10:30 a.m.–6:30 p.m. shift. Compensation is not specified. Mercury Business Services provides time- and temperature-sensitive shipping for healthcare, life sciences, technology, and professional services clients. The specialist supports the Express Small Package team by preparing and shipping packages, resolving client issues, providing backup walking-courier coverage, and handling office, customer-support, and shipment-document tasks. The work helps maintain responsive logistics service for clients with complex shipping needs.

What you'll do

• Sort, prepare labels, and ship packages
• resolve client issues
• serve as backup walking courier
• perform data entry
• open and close the office or facility
• assist with customer-support tickets
• process asset returns
• process field-operations export, NFO, and import documents.

What we're looking for

Skills & competencies

field operations specialist

express small package

logistics

package shipping

customer support

walking courier backup

data entry

shipment documents

downtown boston ma

mercury business services

10:30 a.m.–6:30 p.m.

Work arrangement

• Weekend coverage required

Why this role

The posting prefers one to three years of experience, strong written and verbal communication, analytical and problem-solving skills, attention to detail, and a valid Massachusetts driver’s license. Military experience is a plus.

About the employer

Mercury Business Services is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.