Client Success Manager — Employee Benefits

Job overview

The Client Success Manager — Employee Benefits position is listed in Alpharetta, GA, and the posting identifies it as fully remote. Compensation is not specified. Decisely Insurance Services describes a mission to deliver innovative InsurTech solutions for clients and the organization. The manager owns the client experience, advises clients on employee benefits programs, and works to retain and grow client relationships. The role coordinates program delivery and implementation with internal teams while tracking service and client activity.

What you'll do

• Develop strategies to expand services and products within an assigned client portfolio
• identify cross-selling and upselling opportunities
• pursue retention and revenue growth targets
• build relationships with senior client decision-makers
• conduct client meetings reviewing claims, benchmarks, and stewardship reports
• identify retention risks
• present renewal strategies
• coordinate benefits program delivery and implementation
• track activity in the internal CRM.

What we're looking for

Skills & competencies

client success manager

employee benefits

fully remote

decisely

alpharetta ga listing

life and health license

client retention

strategic account management

cross-selling

benefits programs

crm

some air travel may be required

Work arrangement

• Weekend coverage required

Why this role

The posting requires a state Life and Health Insurance License and notes that some air travel may be required for client meetings.

About the employer

Decisely is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.