Service Desk Analyst I
Compensation
$20 – $21 /hr
Employment type
Full-time
Work setting
On-site
Location
San Antonio, TX
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst I role is onsite in San Antonio, TX. Compensation is $20–$21 per hour. The role supports CPS Energy’s enterprise IT service desk, which provides continuous first- and second-level support across a 24/7/365, multichannel environment.
What you'll do
- Handle user requests by email, phone, chat, online forms, self-service, and walk-ins
- document and triage incidents
- diagnose common hardware and software issues
- monitor network systems
- escalate unresolved requests with notes on troubleshooting
- maintain knowledge-base documentation
- keep users informed and coordinate with other support teams.
What we're looking for
- Skills & competencies
- service deskit supportsan antonio txartechcps energyhardware troubleshootingsoftware supportincident triagecustomer servicenetwork monitoring24/7/365 supportshift work
- Work arrangement
- Weekend coverage required
Why this role
The posting describes a 24-month contract, flexible working hours, shift work, weekends, and after-hours work that may be required without much notice. The role may require work at various CPS Energy locations.
About the employer
Artech LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 147162ad-eb83-4d80-9951-2f52f420cc3a