Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Dubuque, Iowa. The salary range is $40,000–$55,000 per year. The role supports Lane Madsen, a State Farm independent contractor agent marketing insurance and financial services products. The representative helps customers receive responsive service by answering inquiries, maintaining accurate interaction records, and following up as needed. The role also coordinates with agent team members and anticipates community members’ needs.

What you'll do

• Establish customer relationships and follow up as needed
• answer customer inquiries and requests
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

dubuque ia

onsite

full-time

insurance customer service

customer inquiries

customer follow-up

recordkeeping

communication skills

$40k–$55k per year

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• paid time off
• training and development
• 401(k) matching
• flexible schedule
• performance-based bonus.

Why this role

The posting lists flexible scheduling, performance-based bonuses, training and development, and advancement opportunities.

About the employer

Lane Madsen - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.