Call Center Associate

Job overview

The Call Center Associate role is an onsite position based in Billerica, MA, offering an annual salary range of $50,000 to $70,000. This role supports the Esler Companies – Renewal by Andersen team, which is dedicated to providing industry-leading window replacement services to homeowners. This role exists to serve as the primary point of contact for customers, focusing on identifying unique home needs and scheduling appointments for Sales Consultants. The associate contributes to team goals by delivering exceptional service, managing customer communication, and meeting performance metrics in a fast-paced environment.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Identify customers unique home situations.
• Schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.
• Work in a fast-paced environment while multitasking.

What we're looking for

Skills & competencies

full-time

day shift

billerica ma

customer service

inside sales

renewal by andersen

esler companies

$50k-$70k/yr

weekend required

no on-call

no travel

e-verify

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match, Paid Time Off, Tuition Reimbursement, Paid Volunteer Time.

Why this role

No cold calling, weekly and monthly bonuses, and a clear growth and development plan with promotion opportunities.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.