General Manager, Hand & Stone Spa

Job overview

The General Manager, Hand & Stone Spa role is onsite in Franklin, TN, with a base salary of $50,000–$60,000 per year plus performance-based bonuses. The position leads the Hand & Stone Massage and Facial Spa at 4091 Mallory Lane. The franchisee, FGG Spa, LLC, operates more than 60 locations across eight states. The manager owns spa operations and performance, developing the team and improving guest experience, sales, revenue, and profitability. The role uses business metrics and local outreach to support the spa’s results and growth.

What you'll do

• Lead spa operations and overall performance
• manage sales growth, membership performance, profitability, key metrics, reporting, and P&L
• recruit, hire, and retain staff
• lead, coach, and develop the team
• build accountability and service excellence
• improve revenue through memberships, service utilization, and retail performance
• use reporting to identify opportunities
• optimize scheduling and staffing
• execute local marketing and community outreach.

What we're looking for

Skills & competencies

general manager

spa operations

massage and facial spa

team leadership

sales growth

membership performance

franklin tn

hand & stone

full-time

$50k–$60k/year

performance-based bonuses

flexible schedule

nights and weekends

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, and life insurance
• 401(k) with 5% company match
• paid time off
• service and product discounts
• training and development
• and advancement opportunities.

Why this role

The posting seeks 3–5 years of leadership experience and requires strong experience with key performance indicators; profit-and-loss experience is strongly preferred. The schedule is flexible and may include nights, weekends, and holidays.

About the employer

Hand & Stone - 4091 Mallory Ln - Franklin, TN is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.