Document Solutions Support Specialist – Southwest Region

Job overview

The Document Solutions Support Specialist – Southwest Region is listed in Dallas, TX, and supports a territory covering California, Arizona, and Texas. The posting describes up to 90% travel, averaging 75% of working days, including some weekend travel. Compensation is stated as $72,000–$100,000, with the pay period not specified. The role supports Sharp’s service partners and document solutions business. The specialist resolves escalated technical issues, monitors field product performance, and helps service partners meet technical and service standards. Reporting, training, audits, and coordination with sales and regional teams support customer satisfaction and partner capability across the territory.

What you'll do

• Troubleshoot hardware, firmware, software, and network issues
• conduct root-cause analysis
• compile technical reports
• support service partners and assess their needs
• schedule partner meetings
• gather field performance data
• coordinate emergency and dealer support
• support quality assurance and technical roundtables
• conduct service training and dealer training audits
• provide technical hotline support
• coordinate with sales and support events.

What we're looking for

Skills & competencies

document solutions support specialist

dallas tx

sharp electronics

southwest region

california

arizona

texas

technical support

hardware and software

service partners

up to 90% travel

$72k–$100k stated range

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• 401(k) match
• employee assistance plan
• life and disability insurance
• wellness program
• training, professional development, and mentorship
• voluntary insurance benefits.

Why this role

Southwest territory covers CA, AZ, and TX; up to 90% travel, averaging 75% of working days, with some weekend travel; local candidates only.

About the employer

Sharp Electronics is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.