Security Operations Center Operator | Alarm Monitoring & Dispatch

Job overview

The Security Operations Center Operator | Alarm Monitoring & Dispatch is an onsite role based in Sunnyvale, CA. Compensation is not specified for this position, which supports the Security Operations Center team in safeguarding client assets and personnel. This role exists to monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify and triage security events in real time. The operator contributes to team goals by performing advanced CCTV monitoring, coordinating multi-channel dispatch operations, and maintaining accurate incident documentation.

What you'll do

• Monitor alarms, video surveillance systems, and AI-assisted detection platforms
• perform advanced CCTV monitoring and multi-camera sweeps
• conduct archival video review
• receive and respond to emergency and non-emergency calls
• coordinate multi-channel dispatch operations
• maintain incident logs and alarm classifications
• utilize AVERT workflows and databases
• conduct first-level troubleshooting of security devices
• provide situational awareness to leadership
• assist with post-incident reporting.

What we're looking for

Skills & competencies

full-time

day shift

sunnyvale ca

securitas

security

cctv

dispatch

alarm monitoring

onsite

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, employer-provided medical and dental coverage, company-paid life insurance, voluntary life and disability insurance, employee assistance plan, Securitas Saves discount program, paid holidays, and paid time away from work.

Why this role

AI-assisted detection platform monitoring, multi-channel dispatch coordination, and investigative video package compilation.

About the employer

Securitas is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.