Front Office Manager

Job overview

The Front Office Manager role is onsite in Statesville, NC. Compensation is not specified. Hilton Garden Inn Statesville serves business and leisure travelers with guest rooms, a fitness center, an outdoor pool, and a restaurant. The manager oversees front office operations and staff to support a smooth guest experience. Effective check-in and check-out, issue resolution, accurate records, and coordination with other hotel departments contribute to guest satisfaction and hotel operations.

What you'll do

• Manage front desk staff, including hiring, training, and scheduling
• oversee guest check-in and check-out
• resolve guest issues and complaints
• maintain front office records and reports
• collaborate with hotel departments
• implement hotel policies and procedures
• assist with front office budgeting and financial planning.

What we're looking for

Skills & competencies

front office manager

statesville nc

hilton garden inn statesville

hotel operations

front desk

guest check-in

guest check-out

guest satisfaction

staff hiring

staff training

scheduling

hotel management software

flexible hours

weekend and holiday availability

Work arrangement

• Weekend coverage required

Why this role

The role requires flexibility to work hours that may include nights, weekends, and holidays.

About the employer

Hilton Garden Inn Statesville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.