IT Support Associate II, Operations Technology Solutions (OTS)

Job overview

The IT Support Associate II, Operations Technology Solutions (OTS) is an onsite role based in Kansas City, KS. The starting pay for this position ranges from $23.50 to $37.74 per hour. This role exists to provide critical technical support to Amazon operations facilities within a defined geographical area. The associate is responsible for resolving technical issues, maintaining IT equipment, and participating in continuous learning to support the company's logistics and fulfillment network.

What you'll do

• Allocate, maintain, and troubleshoot IT equipment.
• Handle support requests across the network.
• Assist in training new hires.
• Support customers from multiple buildings and remote locations.
• Travel within the local or regional area as needed.

What we're looking for

Skills & competencies

full-time

day shift

kansas city ks

it support

technical support

windows

linux

troubleshooting

onsite

customer service

$23.50-$37.74/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive healthcare benefits starting Day 1, 401(k) matching, and up to 20 weeks of paid parental leave.

Why this role

Requires 1+ years of Windows, Mac, or Linux support experience and the ability to lift up to 49 pounds.

About the employer

Amazon.com Services LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.