Client Services Coordinator — IT Services
Employment type
Full-time
Work setting
On-site
Location
Birmingham, AL
Schedule
Day shift
Posted
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Job overview
The Client Services Coordinator role is onsite in Birmingham, AL; compensation is not specified. The position is a critical part of American Computer Consultant Inc’s service offering. The coordinator manages client communications and service-request coordination, helping the service team gather accurate information, track work, and keep clients informed throughout service delivery.
What you'll do
- Communicate with clients
- assist service team members with delivery
- monitor service boards and ticket status
- answer incoming calls
- create and update ConnectWise/PSA tickets
- gather troubleshooting information
- coordinate status updates and scheduling
- conduct client onsite visits
- assist engineers with information gathering and project tasks
- help prepare client equipment for delivery and configuration.
What we're looking for
- Skills & competencies
- client services coordinatoramerican computer consultantbirmingham alfull-timeit servicesclient communicationservice ticketsconnectwisecustomer serviceschedulingtechnical support coordination
- Work arrangement
- Weekend coverage required
Why this role
Training and certification development through ConnectWise University and selected tools and technologies.
About the employer
American Computer Consultant Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 14158952-05cf-4e87-8672-abaf695bfed2