Customer Service Representative, Parts Specialist
Employment type
Full-time
Work setting
On-site
Location
Las Vegas, NV
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative, Parts Specialist role is onsite in Las Vegas, NV. Compensation is not specified. The position supports Konami Gaming customers and service teams with games hardware parts and software requests. The specialist resolves parts and service issues by researching requests, processing orders, documenting cases, and coordinating with customers, technicians, and other providers. The work supports timely service resolution and customer satisfaction under departmental service-level requirements.
What you'll do
- Answer customer questions and escalate technical issues
- process parts and software requests in the ERP system
- research and resolve parts support issues
- close orders and service tickets with accurate data
- coordinate service scheduling and issue resolution
- prepare or assist with support documentation
- answer incoming calls on a rotational basis
- escalate critical issues.
What we're looking for
- Skills & competencies
- customer service representativeparts specialistlas vegas nvmncp staffingfull-timeparts supporttechnical help deskerpcustomer casesgaming hardwarekonami gaminggaming license
- Work arrangement
- Weekend coverage required
Why this role
Requires 3+ years in parts customer service or technical help desk; high school education required; gaming license must be obtainable; slot machine support experience preferred.
About the employer
MNCP Staffing is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: 13f4fa57-e86d-4bbc-bfa1-724b7a2e94ec