Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is an onsite, full-time position in Prescott, AZ, with stated pay of $33,000–$40,000 per year. Scott Smith - State Farm Agent offers paid time off, training and development, flexible scheduling, performance-based bonuses, and advancement opportunities. The role supports agency growth by resolving customer inquiries, coordinating with agency colleagues, and anticipating community members’ needs. It handles policy questions and updates, claims processing and follow-up, and accurate records of customer interactions.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service

insurance agency

state farm agent team

prescott az

scott smith state farm agent

full-time

policy information

policy changes

claims processing

customer records

paid time off

training and development

performance bonus

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly pay plus commission, performance-based bonus, flexible schedule, paid time off, training and development, and advancement opportunity.

About the employer

Scott Smith - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.