Call Center Agent Job Openings (Full-Time)
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Call Center Agent role is an onsite, full-time position located in Las Cruces, NM. Compensation is not specified for this role, which supports MCI Careers' customer service and sales operations. This role exists to handle inbound and outbound customer service and sales inquiries, resolve customer issues, and up-sell products to ensure customer satisfaction and drive business performance.
What you'll do
- Handle inbound/outbound contacts, ensure first call resolution, research systems, document claims, lead fact-finding discussions, answer questions using knowledge base, comply with confidentiality requirements, escalate issues, and attend training.
What we're looking for
- Skills & competencies
- full-timecall centeragentcustomer servicelas cruces nmmci careerssalesday shiftno degree requiredonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Training and development, Advancement opportunities
Why this role
Industry-leading training, advancement opportunities, and support for government and recognizable brand programs.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 13ec3a76-3a86-4224-a628-d598d06f8eb5