Case Consultant

Job overview

The Case Consultant role is onsite in Norfolk, VA, with a full-time Monday-through-Friday schedule. The posting states pay of $40,000 per year. The role supports Rutter Mills’ Front End Department at a personal injury law firm. The Case Consultant serves as an initial point of contact for potential clients and supports the intake process, helping the firm provide a professional, compassionate, and organized experience while maintaining accurate records and timely follow-up.

What you'll do

• Manage incoming and outbound calls
• conduct new client intakes for designated case types
• collect, verify, and document client information
• perform data entry and maintain records
• communicate with clients, referrals, walk-ins, and team members
• support timely follow-up
• maintain confidentiality and follow firm procedures.

What we're looking for

Skills & competencies

case consultant

norfolk va

rutter mills

$40,000/year

full-time

monday–friday

client intake

personal injury law

client service

call management

data entry

health insurance

paid time off

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health insurance, 401(k) after one year, free parking, and professional development assistance.

Why this role

Bilingual ability is a plus. Benefits include paid time off, health insurance, a 401(k) after one year, free parking, and professional development assistance.

About the employer

Rutter Mills, LLP is hiring for this role. Industry: Offices of Lawyers. Sector: 54.