Front Desk Agent

Job overview

The Front Desk Agent role is onsite in San Diego, CA, and is part-time; compensation is not specified. The agent serves as a first and last point of contact for hotel guests, supporting a friendly and efficient guest experience. The role handles guest arrivals, departures, reservations, billing, and concerns while coordinating with housekeeping and other departments. It contributes to guest satisfaction by providing consistent service, resolving issues, and maintaining accurate and confidential guest records.

What you'll do

• Welcome guests
• perform check-in and check-out
• manage online and phone reservations
• handle cash, checks, and card transactions
• follow registration and billing procedures
• respond to complaints
• coordinate with housekeeping
• maintain booking and payment records
• confirm group reservations and arrange services for VIP guests and event attendees
• follow safety and security procedures.

What we're looking for

Skills & competencies

front desk agent

san diego ca

pier point management

part-time

guest services

hotel reception

check-in

check-out

reservations

billing

customer service

hilton garden inn

homewood suites

Work arrangement

• Weekend coverage required

Why this role

May be assigned to Hilton Garden Inn or Homewood Suites, including different days or within the same shift.

About the employer

Pier Point Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.