Patient Experience Liaison - Medical Assistant

Job overview

The Patient Experience Liaison - Medical Assistant role is onsite in Columbia, SC; compensation is not specified. The position supports the hospital's patient and family experience by coordinating with healthcare teams, departments, and administration. The role listens to patient and family concerns, communicates needs to appropriate staff, and helps address service delays and care-related questions. Through follow-up and feedback, it contributes to improved communication, patient satisfaction, and organizational experience goals.

What you'll do

• Conduct targeted patient rounding
• build rapport with patients and families and communicate preferences to healthcare team members
• respond to concerns and relay issues to appropriate staff
• work with departments to address service delays and update patients and families
• use trend analysis to advise on service action plans
• triage issues to management
• support communication and quality goals
• assess concerns, develop response plans, escalate when appropriate, and conduct 24–48-hour post-discharge follow-up.

What we're looking for

Skills & competencies

patient experience liaison

medical assistant

columbia sc

musc

patient advocacy

patient and family support

hospital experience

patient rounding

service recovery

care coordination

bls required

medical assistant certification

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent, medical assistant certification from a listed organization, and current BLS certification. It also specifies medical assistant experience requirements in the additional job description.

About the employer

MUSC is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.