Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Crystal Lake, IL, in an in-person office setting. Compensation is $19–$21 per hour. The U.S. Water Culligan Group serves families and businesses with water-conditioning equipment across 13 locations. As a key contact for customers and internal teams, the representative handles inquiries and service needs through resolution and coordinates appointments, deliveries, and installations. The role supports a consistent customer experience while assisting with account administration and operational tasks.

What you'll do

• Handle 60+ inbound and outbound calls daily
• assist with service needs, account questions, billing, scheduling, and problem resolution
• own customer issues through resolution and follow up
• coordinate service appointments, delivery routes, and installations across teams
• conduct customer follow-up, collections, and service outreach
• recommend additional products and services when appropriate
• maintain customer records and interaction notes
• support billing, reporting, inventory, and other operational needs
• participate in training and development.

What we're looking for

Skills & competencies

customer service representative

crystal lake il

u.s. water culligan group

inbound calls

outbound calls

customer accounts

scheduling

billing

monday–friday

no college degree required

$19–$21/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• company-paid portion of medical insurance
• dental and vision available
• company-paid life insurance
• flexible spending programs
• employee discounts
• employee assistance program
• referral program
• paid time off
• professional development assistance
• advancement opportunities
• onboarding program.

Why this role

The posting specifies an 8-hour Monday–Friday schedule, 1+ year of customer service experience, and no college degree requirement.

About the employer

The U.S. Water Culligan Group is hiring for this role. Industry: Appliance Repair and Maintenance. Sector: 81.