Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role is listed in Caldwell, ID; the posting describes hybrid or remote work for employees local to an office and does not specify compensation. The role supports Invicti Security’s application security platform, which helps organizations scan and secure web applications and APIs.

What you'll do

• Own post-sale customer relationships from onboarding through renewal and expansion
• drive product adoption
• lead quarterly business reviews
• monitor account health and mitigate churn risks
• identify expansion opportunities with Sales
• share customer feedback with Product and Engineering
• and maintain account records in Salesforce.

What we're looking for

Skills & competencies

enterprise customer success manager

customer success

enterprise accounts

saas

application security

customer adoption

renewals

quarterly business reviews

salesforce

invicti security

caldwell id

customer travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental premiums covered for employees
• dependent premium contributions
• employee assistance program
• paid parental leave
• 401(k) match
• discretionary time off
• wellness days
• volunteer time off
• and hybrid or remote work for employees local to an office.

Why this role

The role focuses on enterprise accounts and customer outcomes, with a stated requirement of at least five years of customer success, account management, or SaaS sales experience. Travel to customer locations is expected.

About the employer

Invicti Security is hiring for this role. Industry: Software Publishers. Sector: 51.