Client Partner — Retail, CPG & Pharma

Job overview

The Client Partner — Retail, CPG & Pharma role is remote-first, with priority given to candidates in New York City, Chicago, San Francisco, Los Angeles, Boston, Seattle, or Philadelphia; office space is available in those hubs. The base salary range is $140,000–$160,000 per year, with a 50% base and 50% variable structure. Knit is an AI-native research agency that helps brands make decisions through customer insights. The role exists to retain and expand enterprise partnerships while developing new business across retail, consumer packaged goods, and pharmaceutical accounts. The Client Partner owns a portfolio of 10–20 accounts, leads renewals and commercial expansion, advises senior client stakeholders, and works with Customer Success, Research, and Product to help clients realize value from Knit’s research platform.

What you'll do

• Own and grow 10–20 enterprise accounts across retail, CPG, and pharma
• drive renewals, upsells, and cross-sells
• identify new opportunities and use cases
• advise senior insights, category, brand, commercial insights, and market research leaders
• develop account plans
• lead commercial negotiations
• collaborate with Customer Success, Research, and Product
• represent Knit at conferences, client summits, and industry events
• maintain pipeline integrity, forecasts, and documentation
• travel as needed for customer meetings and conferences.

What we're looking for

Skills & competencies

client partner

retail

cpg

pharma

knit

remote-first

$140k–$160k base

enterprise accounts

strategic sales

account management

renewals

upsell and cross-sell

customer insights

travel as needed

Work arrangement

• Weekend coverage required

Benefits & perks

• Commission for applicable roles, equity options, medical, dental and vision coverage, additional coverage, company laptop, onboarding technology stipend, 401(k) match, and flexible time off.

Why this role

Remote-first company with priority for candidates in listed customer hubs. Requires 7+ years of enterprise account management, client partnerships, or strategic sales in research and insights; travel is required as needed, including two US all-team in-person events per year.

About the employer

Knit is hiring for this role. Industry: Marketing Research and Public Opinion Polling. Sector: 54.