Customer Service Representative

Job overview

The Customer Service Representative works onsite in Mesa, AZ, for $50,000–$60,000 per year. Allstate Insurance Agency – Terrie Greene is a locally owned agency serving the Mesa community with personalized insurance solutions. The representative supports client relationships and agency operations by answering inquiries, helping customers with policies, and processing service requests. The role also supports retention and helps clients identify insurance products and services suited to their needs.

What you'll do

• Handle inbound calls, emails, and walk-in inquiries
• assist with policy questions, billing issues, and coverage updates
• process policy changes, renewals, and new customer onboarding
• identify customer needs and recommend insurance products
• maintain client records and document interactions
• follow up on satisfaction and retention
• support agents with administrative tasks.

What we're looking for

Skills & competencies

customer service representative

mesa az

allstate insurance agency

$50k–$60k/year

insurance customer service

policy support

billing inquiries

policy changes

client records

arizona insurance license

agency operations

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, dental and health insurance, paid time off, profit sharing, training and development, tuition assistance, and advancement opportunity.

Why this role

Requires a high school diploma or equivalent and at least one year of customer service, sales, or insurance experience; an active Arizona insurance license or willingness to obtain one is required.

About the employer

Allstate Insurance Agency - Terrie Greene is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.