Customer Experience Coordinator, Part-Time

Job overview

The Customer Experience Coordinator, Part-Time role is onsite in Oak Brook, IL. Compensation is not specified. Veterinary Emergency Group operates emergency veterinary hospitals open 24/7, 365 days a year, with a mission to help people and their pets when they need it most. The coordinator shapes the customer experience before, during, and after hospital visits. The role manages communications, supports customers with empathy, routes urgent medical calls, and keeps clinical staff informed so customers and pets receive coordinated care.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts
• record details and route urgent medical calls to a doctor
• resolve concerns
• update nurses and doctors on customer needs
• provide guidance on financial options and end-of-life decisions
• process payments while protecting confidential information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

part-time

oak brook il

veterinary emergency group

customer service

veterinary emergency

customer communications

urgent medical calls

payment processing

client support

rotating nights

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and growth programs, continuing education and travel stipend for eligible part-time employees, flexible schedules, referral program, scrubs, company merchandise, and food in the workplace.

Why this role

Requires 2+ years of customer service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis. Part-time credentialed employees receive a $1,000 annual travel stipend; part-time uncredentialed employees receive a $400 annual travel stipend.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.