Experienced Service Advisor

Job overview

The Experienced Service Advisor role is onsite in South Bend, IN. Compensation is not specified; the posting mentions competitive compensation and bonus opportunities. Gurley Leep Ford is part of a family-owned automotive group with 24 locations across five states and more than 1,500 team members. The advisor guides customers through the vehicle service process, from documenting concerns and preparing estimates to explaining completed work. Coordination with technicians and the service team helps repairs move efficiently and supports customer satisfaction and repeat business.

What you'll do

• Welcome customers and document vehicle concerns
• recommend maintenance and repairs based on manufacturer guidelines and technician recommendations
• prepare repair orders and estimates
• communicate with customers during repairs
• coordinate with technicians and the service team
• review completed work and recommendations with customers
• and build customer relationships. Requires previous automotive service advisor experience, automotive knowledge, at least one year of dealership experience, a valid driver's license, and a clean driving record.

What we're looking for

Skills & competencies

experienced service advisor

south bend in

gurley leep ford

automotive service

customer service

repair orders

service estimates

technician coordination

dealership experience

customer relationships

five-day schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and life insurance
• 401(k) with company match
• paid time off
• vacation savings program with company match
• bonus opportunities.

Why this role

Family-friendly five-day work schedule and opportunities to grow within a family-owned automotive group.

About the employer

Gurley Leep Ford is hiring for this role. Industry: General Automotive Repair. Sector: 81.