Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is onsite in Louisville, KY. Compensation is $35,000–$50,000 per year. Andrew Mullis - State Farm Agent serves its community by helping people protect what matters most. The specialist supports agency growth by maintaining customer relationships, conducting renewal outreach, and helping customers review coverage options. Accurate records and coordinated outreach help the team meet retention objectives and provide responsive service.

What you'll do

• Contact existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify ways to improve customer satisfaction and engagement
• document interactions accurately
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention

insurance

policy renewals

customer outreach

account updates

customer service

louisville ky

andrew mullis state farm agent

$35k–$50k/year

health insurance

paid time off

simple ira

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, performance-based bonus, health insurance, paid time off, training and development, flexible schedule, and advancement opportunities.

Why this role

Must be able to obtain applicable state insurance licenses.

About the employer

Andrew Mullis - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.