Call Center Representative

Job overview

The Call Center Representative role is hybrid remote in Louisville, KY, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Eastern Time. Compensation is not specified. Family Allergy & Asthma is a multi-state allergy and asthma practice group focused on patient-centered care. The representative supports patient access by handling calls, scheduling and changing appointments, and entering patient, insurance, and referral information into the electronic medical record. The role also requires following HIPAA policies and communicating effectively with patients and staff.

What you'll do

• Answer and appropriately handle telephone calls
• schedule appointments for new and existing patients
• enter patient demographics, insurance, and referral information into the EMR
• cancel and reschedule appointments as assigned
• follow HIPAA policies and procedures
• perform other relevant duties as assigned.

What we're looking for

Skills & competencies

call center representative

louisville ky

hybrid remote

monday–friday

patient scheduling

telephone support

medical office

emr data entry

insurance information

referral information

hipaa

customer service

allergy and asthma care

Work arrangement

• Weekend coverage required

Why this role

Hybrid remote arrangement; Monday–Friday, 8:00 a.m.–5:00 p.m. EST.

About the employer

Family Allergy & Asthma is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.