Customer Experience Specialist
Employment type
Full-time
Work setting
On-site
Location
Rolling Meadows, IL
Schedule
Day shift
Posted
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Job overview
The Customer Experience Specialist role is onsite in Rolling Meadows, IL; compensation is not specified. The position supports the customer experience and front-end coordination at Body Builders Auto’s collision repair operation.
What you'll do
- Answer customer calls and emails, respond to questions, and redirect calls
- log updates in the management system and rental-car portals
- update customers about vehicle status by text, email, or phone
- update OEM partner portals
- perform copying, scanning, and file-saving tasks
- and generate management reports.
What we're looking for
- Skills & competencies
- customer experience specialistrolling meadows ilbody builders autocollision repaircustomer servicephone and email supportvehicle status updatesadministrative supportrental car portalsoem partner portalsmanagement reports
- Work arrangement
- Weekend coverage required
Why this role
The posting requires one year of customer service representative experience and describes the role as a main point of contact for customers during vehicle repair.
About the employer
Body Builders Auto is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.
Additional details
- Industry sector
- 81
- Industry
- Automotive Body, Paint, and Interior Repair and Maintenance
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 137ffbaa-7a7f-403c-b115-672c0e3c6a54