Customer Service and Sales Associate

Job overview

The Customer Service and Sales Associate is an onsite, full-time role in Apple Valley, MN, with annual compensation of $45,000–$65,000. Castle Insurance Group, a Farmers Insurance agency, says the role helps individuals and families protect what matters most. The associate supports customers with service needs and insurance questions while identifying coverage options that fit their needs. The role handles account support, quotes, follow-up, records, and customer education, contributing to agency service and growth goals through training and collaboration.

What you'll do

• Assist new and existing customers by phone, email, and in person
• answer questions and help with policy changes, billing, renewals, and account support
• learn insurance products and recommend coverage solutions based on customer needs
• follow up with prospects, referrals, and customers
• identify cross-selling opportunities
• generate quotes and explain coverage options and discounts
• maintain customer records and agency documentation
• participate in training, coaching, and team meetings.

What we're looking for

Skills & competencies

customer service and sales associate

full-time

saint paul mn

castle insurance group

farmers insurance

insurance sales

customer support

policy changes

billing and renewals

quotes

paid training

$45k–$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Positive office culture
• performance-based bonus
• flexible schedule
• advancement opportunities
• paid time off
• training and development
• paid training and one-on-one mentorship
• licensing support for qualified candidates.

Why this role

No insurance experience is required. The agency offers training, coaching, and licensing support for qualified candidates; previous customer service, retail, hospitality, banking, or sales experience is helpful but not required.

About the employer

Castle Insurance Group (Farmers) is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.