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Service Desk Analyst I
CB&S Bank · Russellville, AL · IT service desk
Employment type
Full-time
Work setting
On-site
Location
Russellville, AL
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst I role is onsite in Russellville, AL. Compensation is not specified. The analyst supports CB&S Bank employees and bank service users with technology issues.
What you'll do
- Troubleshoot Level 2 incidents and service requests
- document and prioritize tickets
- provide how-to assistance for supported devices and systems
- escalate unresolved issues to Level 3
- follow up with users
- maintain knowledge articles and guides
- and support IT processes, inventory procedures, and change and risk controls.
What we're looking for
- Skills & competencies
- service desk analystfull-timerussellville alcb&s bankit supportlevel 2 troubleshootingincident managementservice requestsend-user supportitilknowledge articles
- Work arrangement
- Weekend coverage required
About the employer
CB&S Bank is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Financial Transactions Processing, Reserve, and Clearinghouse Activities
- Occupation code
- 15-1232.00
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Listing ID: 135ef844-989e-4002-918b-8a09f5ebabf7