Service Advisor – Nissan of Vacaville

Job overview

The Automotive Service Advisor role is onsite in Vacaville, CA. Compensation is described as competitive and based on experience and performance, with possible hourly or base wages and performance-based incentives or commissions; no numeric pay range is specified. The role supports Nissan of Vacaville’s Service Department. The advisor serves as the primary contact between customers and the service department, documenting concerns, explaining recommendations, and communicating repair progress. The role helps coordinate work with technicians and other departments so repairs are completed accurately and on time while supporting customer trust and retention.

What you'll do

• Greet customers
• document vehicle concerns
• prepare repair orders
• review vehicle history and recommend scheduled maintenance
• explain technician findings and repair recommendations
• obtain authorization for additional repairs
• communicate progress, estimates, and completion times
• coordinate with technicians, parts, dispatch, and management
• review completed repair orders
• explain repairs, warranties, and charges
• follow up with customers
• schedule future service
• maintain customer records
• handle concerns professionally.

What we're looking for

Skills & competencies

automotive service advisor

nissan of vacaville

wise auto group

vacaville ca

onsite

customer service

repair orders

maintenance recommendations

service department

customer retention

saturday availability

Work arrangement

• Weekend coverage required

Why this role

The posting says Saturday availability may be required based on the Service Department schedule. Automotive Service Advisor experience is preferred; Nissan dealership experience is a plus but not required.

About the employer

Wise Auto Group is hiring for this role. Industry: All Other Automotive Repair and Maintenance. Sector: 81.