Support Engineer I (Tier 1 Support Technician) – Bilingual

Job overview

The Support Engineer I (Tier 1 Support Technician) – Bilingual role is onsite in Dallas, Texas, and is full-time. Compensation is $20 per hour. K3 Technology provides managed IT services to medium and large businesses.

What you'll do

• Triage and assign support tickets
• fulfill common service requests
• troubleshoot basic email, printer, and network issues and escalate unresolved issues
• communicate with clients and document resolutions
• troubleshoot Active Directory, Office 365, workstation, laptop, and infrastructure issues
• provision accounts and workstations
• maintain procedures and knowledge records
• and use remote monitoring tools to identify issues.

What we're looking for

Skills & competencies

support engineer i

tier 1 support technician

bilingual english-spanish

it support

macos troubleshooting

active directory

office 365

onsite

full-time

$20/hr

dallas tx

k3 technology

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with up to 3.5% match, generous paid time off, paid holidays, paid training, certifications, and ongoing professional development.

Why this role

Requires English and Spanish bilingual ability, prior IT support experience, and macOS troubleshooting skills. Local candidates only; MSP experience is highly desirable.

About the employer

K3 Technology is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.