Information Technology Help Desk Support, Level 2 — Managed Services Provider

Job overview

The Information Technology Help Desk Support, Level 2 — Managed Services Provider position is onsite in Shreveport, LA. Compensation is not specified. The role supports a client of K2 Staffing, an IT solutions and managed services provider.

What you'll do

• Provide pre- and post-sales technical support, including discovery, site visits, proposals, assessments, implementation, and technical account management. Deploy and troubleshoot network equipment, Windows servers, Active Directory, file servers, cloud and VoIP solutions
• manage Exchange Server
• monitor alerts
• handle escalated service requests
• and onboard users.

What we're looking for

Skills & competencies

it help desk support

level 2

managed services provider

shreveport la

k2 staffing

networking

windows server

active directory

microsoft exchange

voip

network security

client support

Work arrangement

• Weekend coverage required

Benefits & perks

• The client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Why this role

The posting requires at least five years of hands-on technology experience and three years in a client-facing environment; RMM and PSA tools are listed as a plus.

About the employer

K2 Staffing is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.