Customer Service Automotive Technical Specialist

Job overview

The Customer Service Automotive Technical Specialist role is based in Mesa, AZ, with remote eligibility after successful completion of training and based on performance standards. Compensation is $24–$30 per hour, depending on experience. FCP Euro supports European car owners and professionals with parts, knowledge, and customer support. The specialist provides technical customer assistance, helps customers identify appropriate parts, and resolves post-purchase issues. The role also supports the customer service team with escalations and contributes to improved product information and technical resources.

What you'll do

• Provide pre-purchase support by phone, chat, and email
• troubleshoot post-purchase issues
• handle advanced technical escalations
• document interactions and resolve cases
• identify recurring issues and collaborate with internal teams
• work with technical content and product teams on fitment accuracy and descriptions
• contribute to internal knowledge resources
• keep current with European vehicle technologies.

What we're looking for

Skills & competencies

customer service automotive technical specialist

mesa az

fcp euro

full-time

$24-$30/hr

european cars

automotive parts

technical support

phone chat email

remote-eligible after training

onsite orientation

quarterly bonus opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-subsidized medical, dental, and vision insurance, including a zero-premium medical plan for employees
• HSA contribution
• 120 hours PTO
• 40 hours paid sick time
• company holidays
• 401(k) deposit and match
• discounted European car parts.

Why this role

The role requires hands-on car repair experience and at least one year in customer service or technical support in an automotive company or parts retailer. Remote eligibility follows 30–45 days of onsite orientation and training in Mesa, with quarterly meetings and other in-person sessions.

About the employer

FCP Euro is hiring for this role. Industry: Sporting Goods Retailers. Sector: 45.