Contact Center Manager, Banking Operations
Employment type
Full-time
Work setting
On-site
Location
Tempe, AZ
Schedule
Day shift
Posted
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Job overview
The Contact Center Manager, Banking Operations role is onsite in Tempe, AZ. Compensation is not specified. The role leads customer-facing banking operations, overseeing daily performance, escalations, client relationships, and team development.
What you'll do
- Oversee daily contact center operations and business-as-usual escalations
- make operational decisions
- lead team performance, career development, and succession planning
- manage client relationships and escalations
- analyze operational challenges and improve processes and service delivery
- and collaborate across organizational units.
What we're looking for
- Skills & competencies
- contact center managerbanking operationstempe azemergecustomer servicecontact center operationsescalation managementpeople leadershipclient relationshipsprocess improvementseven-day operations8 a.m.–11 p.m. est
- Work arrangement
- Weekend coverage required
Why this role
The posting seeks 8–10 years of banking operations experience, including at least six years in contact centers; experience leading teams of approximately 150–200 employees is preferred. Operations run seven days a week, with shifts within an 8:00 a.m.–11:00 p.m. Eastern coverage window.
About the employer
Emerge is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 11-1021.00
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Listing ID: 12df36a6-a52a-4bc8-9ccd-9449f94a9daa