Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Pompano Beach, FL; compensation is described as competitive, with no numeric amount specified. John the Plumber is a family-owned company that has served South Florida for more than 40 years. The representative is the first point of contact for customers and helps keep service operations running smoothly. The role handles calls, schedules appointments, follows up with customers, maintains accurate records, and coordinates with dispatch and plumbing teams to support a smooth customer experience.

What you'll do

• Answer incoming calls professionally
• schedule service appointments
• make outbound follow-up calls and help generate new business
• build customer relationships
• address questions and concerns
• maintain customer information, notes, and appointment records
• coordinate with dispatch and plumbing teams
• work toward individual and team goals.

What we're looking for

Skills & competencies

customer service representative

full-time

pompano beach fl

john the plumber

customer calls

appointment scheduling

customer relations

dispatch coordination

plumbing services

performance bonuses

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonuses and spiffs
• health and dental insurance
• 401(k) with company match
• paid vacation, holidays, and sick time
• supportive work environment
• career growth opportunities.

Why this role

Customer service or call center experience is requested; plumbing or home-service industry experience is a plus, while attitude and customer service skills are emphasized.

About the employer

John the Plumber Inc is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.