Bilingual Inbound Toll Collections Agent — Entry-Level

Job overview

The Bilingual Inbound Toll Collections Agent — Entry-Level role is onsite in Tampa, FL. The stated pay range is $14.75–$17.20 per hour. The agent supports inbound calls and walk-in inquiries related to toll operations for the Tampa Hillsborough Expressway Authority through MCI Careers. The agent assists customers with toll account issues, balances, discrepancies, payment options, and general inquiries. The role contributes to accurate account servicing and customer experience by processing payments, resolving concerns, maintaining records, and completing end-of-day deposits and balancing reports.

What you'll do

• Provide in-person service at toll facility offices
• handle inbound calls and walk-up inquiries about toll balances, account discrepancies, and payment options
• process payments using secure computerized systems
• resolve customer concerns
• collaborate with team members
• complete end-of-day deposits and balancing reports
• maintain accurate records and follow procedures.

What we're looking for

Skills & competencies

bilingual collections agent

english and spanish

toll operations

inbound calls

customer service

payment processing

account support

tampa fl

mci careers

$14.75–$17.20/hr

Work arrangement

• Weekend coverage required

Why this role

Requires fluency in spoken and written English and Spanish, a high school diploma or equivalent, and experience with data entry and computer-based systems. Flexible shifts are aligned with toll operations hours.

About the employer

MCI Careers is hiring for this role. Industry: Temporary Help Services. Sector: 56.