Service Center Knowledge Base Article and Reporting Lead

Job overview

The Service Center Knowledge Base Article and Reporting Lead role is listed in Albuquerque, NM. The work arrangement is not specified. Compensation is $55,000–$58,000 per year. The role supports Wichita Tribal Enterprises’ enterprise IT Service Center operations in a federal IT environment. The lead develops and maintains technical knowledge resources and performance reports, analyzes service data, and recommends improvements. These activities help Service Center leadership monitor service delivery, improve operational efficiency, and provide consistent technical support while meeting federal cybersecurity and contractual requirements.

What you'll do

• Develop and maintain knowledge base articles, SOPs, troubleshooting guides, and workflows
• document recurring support issues and resolutions
• create reports and dashboards
• analyze service data and KPIs
• ensure reporting accuracy and data integrity
• identify trends and process improvements
• prepare reports and recommendations for leadership
• collaborate with technical teams and federal stakeholders
• follow cybersecurity and information-handling requirements.

What we're looking for

Skills & competencies

albuquerque nm

wichita tribal enterprise

$55k–$58k

it service center

knowledge management

technical writing

power bi

excel

kpi reporting

federal it

u.s. citizenship required

Work arrangement

• Weekend coverage required

Why this role

Combines technical writing, knowledge management, reporting, and operational analysis; requires U.S. citizenship and ability to obtain and maintain the required government security clearance.

About the employer

Wichita Tribal Enterprise is hiring for this role. Industry: Facilities Support Services. Sector: 56.